OSS Engineer
Updated: March 08, 2024 01:00 AM GMT
Contractor Job in Vilters-Wangs, St. Gallen
![Dabster](https://www.paynhire.com/c_logo/ANd9GcQs_XV1k4bkc9rZl-oEhfIW6_f24rIflONZL4B0BB0.png)
Dabster
Vilters-Wangs, SwitzerlandJob Requirements
As the main interface to the customer, this position in the organisation includes:
• Performs timely resolution of workstations, mobile, hardware and software problems within SLAs (Service level Agreement) through effective use of experience, knowledge, and technical resources through a ticketing system. Deep knowledge of "ServiceNow would be a real advantage.
• Ownership, leadership, communication, and liaison with key contacts in other resolver groups to ensure right action is taken to resolve any issues/tasks he/she will be responsible for.
• Follow-up all processes for use of IT systems, document all actions and activities performed on IT equipment.
• Autonomous, self-motivated, and able to act with limited support and supervision (On-Call services)
• Conforms to international key IT processes such as support, change and asset management (ITIL )
• Working on customer site, be flexible for travelling to other sites on demand.
The key responsibility is to provide... More Detail
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