Associate, Support Engineer

Updated: March 07, 2024 04:38 PM GMT

Full-time Job in Mexico City

Capital One

Mexico City, CDMX, Mexico

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Associate, Support Engineer

The focus of this role will be to help users in the office with all things technology related. At the very start of the process of helping new hires through the onboarding process, to regular maintenance and troubleshooting of all technology related issues (Computer, docking station, headset, monitor, mobile devices and wifi connectivity), working with US-based support teams to understand ongoing issues to support local users, and finally helping to offboard users by collecting assets for appropriate disposal or reuse. Heavy focus on laptop and mobile device support for a mix of Windows and Apple laptops and Apple mobile devices.

This is an onsite job opportunity.

Responsibilities:
• Help users complete provisioning and onboarding technology set-up
• Provide support for a fast growing group of team members in multiple divisions
• Top notch customer focused support
• Utilize... More Detail