Complaints Officer
Updated: March 07, 2024 03:34 PM GMT
Full time Job in Loughborough, England
JR Personnel
Loughborough, Royaume-UniRole: Customer Relations Co-ordinator supporting the Complaints team
Location: Loughborough
Reference: 11127A
Duration: Permanent
Salary: Up to £27,000 per annum
Hours: Monday to Friday, 8.30am to 5pm (37.5 Hours)
JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Relations Co-ordinator. This role is responsible for the administration and day to day support of the Customer Complaints department and all the processes, to liaise between the business and customer and to ensure complaints are resolved in an efficient manner.
Role profile:
• Receive and acknowledge customer complaints and ensure queries are processed within the agreed service levels.
• Keeping up to date with the progress of investigations and relaying that back to the customer.
• Make recommendations for a solution and negotiate with the customer to gain agreement.
• Contribute to the team and business improvement process and offering ideas.
Essential Criteria:
•... More Detail
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