Technical Support Engineer

Updated: March 07, 2024 09:10 AM GMT

Full-time Job in Ballari, Karnataka

Ranjay Kumar

Ballari, Karnataka, India

Job Description
• Customer Assistance:

Serve as the first point of contact for customers seeking technical assistance over the phone, email, or in-person.

Respond promptly to customer inquiries, troubleshoot technical issues, and provide appropriate solutions or workarounds.

Maintain a professional and courteous demeanor while assisting customers with their technical needs.
• Problem Diagnosis and Resolution:

Diagnose and resolve technical hardware and software issues related to computers, peripherals, networks, and applications.

Escalate complex technical problems to appropriate internal teams or senior technical support staff for resolution.

Follow up with customers to ensure that technical issues have been adequately addressed and resolved to their satisfaction.
• Documentation and Knowledge Management:

Create and maintain comprehensive documentation, knowledge base articles, and troubleshooting guides for common technical issues and resolutions.

Document customer... More Detail