High Value Relationship Host

AFRICASHORE

ザンビア ルサカ

The in-country High Value Relationship Manager will be responsible for building long-term relationships with nominated high-end players with a view of extracting maximum value and retention within their segment. The candidate will be responsible for maintaining, developing and increasing high value retention, activity rates, and revenue through targeted personal and focused communication and player interventions. This will be achieved through providing client support, outbound calling, roadshows and eventing, gifting, collection and updating of player information, face-to-face contact, offer execution, customer value management and acquisition of new high value customers.

The successful candidate will need to analyse their country’s VIP customer life cycle, user experiences, and key customer touch points and adapt existing communications, develop innovative personal communication and intervention strategies to improve the overall player values and retention rates in the segment. The... More Detail

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