French Technical Support - Porto

Updated: March 06, 2024 05:36 AM GMT

Full-time Job in Porto, Porto District

KultureTalent - Global Talent

Porto, Portugal

Are you tech-savvy and passionate about helping others navigate the digital landscape? Our client is looking for Technical Supports to join their team and become a key player in delivering exceptional customer experiences.

Responsibilities:

- Provide timely and effective technical support to customers based in the UK, addressing hardware and software-related queries.

- Diagnose and troubleshoot technical issues through phone, email, and chat channels.

- Collaborate with cross-functional teams to ensure prompt resolution of escalated issues.

- Utilize your technical expertise to guide customers through step-by-step solutions and product configurations.

- Maintain accurate and detailed records of customer interactions and solutions in our support system.

- Stay informed about product updates and industry trends to enhance your technical knowledge.

- Contribute to the development of support documentation and knowledge base articles.

Requirements:

- Fluent in French (C1/C2) ... More Detail