Customer Care Agent RSA FO CH with Italian & French

Allianz

Macerata, Province of Macerata, Italy

KEY RESPONSABILITIES : - Perform front office activities, - Act as Level 1 support in the claims department, - Answer telephone inquiries from customers (physical clients or agencies) regarding road side assistance claims, - Create road side assistance claims' coordinate with service providers to ensure help arrives at the exact location and agreed upon time - Perform outbound calls to clients and service providers after the claim has been resolved - E-mail communication within claims department, - Use systems to check information required by customers, - Fully adhere to claims guidelines' as well as ensuring the other directives such as compliance' antitrust law' economic sanctions or anti-fraud are met. KEY REQUIREMENTS : - Advanced French &, Italian level - minimum C1 (writing' speaking' reading) - Excellent interpersonal and communication skills, Customer centricity, - Attention to details, - Proven track record of working and achieving targets, - Ability to handle and analyze a... More Detail

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