Customer Service Unit (CSU) Junior Officer

ECOMMBX

Nicosia, Cyprus

Our Customer Service Unit (CSU) team is growing and we are looking for a talented and passionate game-changer to join us as a CSU Junior Officer! Are you up for the challenge?

The Role

The successful candidate will be involved in, amongst others:
• Conducting background checks, KYC, DD and AML assessment of new customers as well as collecting relevant documentation.
• Setting up of the account information for the customers in the core banking system and CRM where applicable.
• Conducting on-going review of customers.
• Serving as the lead point of contact for all customer account management matters.
• Building and maintaining strong, long-lasting customer relationships.
• Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
• Meeting with prospective customers to discuss their needs and recommend types of e-accounts that would be appropriate.
• Providing personal support for any issues that customers may have.
• Working effectively... More Detail

Apply Now

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