eFX Production Specialist

Updated: March 06, 2024 02:28 AM GMT

Full time Job in Gland, Vaud

Swissquote

Gland, Suisse

To ensure uninterrupted service to our clients, you will need to monitor, troubleshoot, and actively maintain all our products and services. The ability to follow our internal procedures and escalate issues in a timely manner is paramount.

You will need to accurately record all incidents in our internal systems and actively follow up with other departments to ensure a smooth and rapid resolution of any incidents.

The candidate will also be responsible for responding to telephone calls and email inquiries from partners. The position requires the candidate to demonstrate level 1 to 3 support capabilities. More Detail