Service Assurance Manager

SSC - Swedish Space Corporation

Kiruna, Sweden

Are you an experienced leader that wants to be a part of evolving the exciting field of space industry? Are you comfortable with customer relations and contracts? Do you have a passion for new technology combined with a service minded attitude? If the answer is yes to these questions you could be our new Service Assurance Manager, leading our Service Assurance team within the Service Delivery group.

YOUR ROLE
• To lead a versatile team of Service Delivery Managers with a mixture of competence within: operations, project management and contracts.
• Handling all our services from the end of the sales process and all the way til termination.
• Handling changes in demands of life expectancy to fulfill the requirements of contracts and control budgets.
• To fulfill the requirements of customer service agreements, report, Review and escalating (as an effect of problemsolving in cooperation with the client)
• Establish and apply balanced KPI:s
• Handling contracts throughout the life-span... More Detail

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