Technical Support Representative

BlueSnap

Herzliya, Israel

BlueSnaap is seeking a technically skilled and service-oriented professional to join our team.

If you're passionate about delivering superior technical support and excited by the challenge of navigating the complexities of payment solutions and fraud prevention, we want to hear from you.

Location: Herzliya

Hybrid work mode

In this role, you'll be a key player in:
• Providing exceptional technical support through phone, email, and live chat.
• Quickly identifying, diagnosing, and resolving technical issues with precision.
• Ensuring customer queries are addressed with timely and effective follow-ups.
• Meeting and exceeding our Service Level Agreements (SLAs) for responsiveness.
• Collaborating with team members to share insights and improve customer service strategies.
• Staying informed about the latest in payment technology to better support our merchants and their customers.

We're looking for candidates who bring both technical expertise and a strong customer service mindset... More Detail

Apply Now

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