IT Supporter

Updated: March 05, 2024 08:00 AM GMT

Provider Job in Athlone, County Westmeath

Smartedge Solutions

Athlone, Comté de Westmeath, Irlande

Principal Responsibilities

- Perform the On-Site IT services and support (walk-in and on-site support)

- Support the local IT infrastructure

- Collaborate and engage with different business teams on IT related matters

- Provide user training and on-boarding

- Support meeting rooms and AV equipment

- Support end-user equipment as per client’s standards

- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager

- Perform visits to remote/ dispatched sites when applicable

- Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries

- Browser troubleshooting

- Re-imaging laptops

- Maintaining inventory of equipment

- Recording all support incidents in Service-Now and work towards achieving the response and resolution KPIs

- Keep aging incidents under check

- Provide reports of open incidents and actions being taken to resolve those incidents.

Experience / Education

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