Contact Centre Customer Service Representative

Updated: March 03, 2024 09:33 AM GMT

Full-time Job in Wollongong, New South Wales

The NRMA

Wollongong NSW, Australia

NRMA has been serving Australians for over 100 years and we pride ourselves on our reputation as one of Australia’s most trusted brands.  

We have exciting and ambitious plans and hope to attract purpose-led individuals as we lead the way to a sustainable, electric future in motoring. If you would like to learn more about what we do, read more here https://www.mynrma.com.au/community.  

Job Description

Our Inbound Customer Service Representatives play a critical role in the lives of people across Australia by helping to keep them safe and moving. They are the first point of contact with members who need NRMA Roadside Assistance.  

Your primary focus will be to ask effective questions during the customer call to gather key details to capture a member's breakdown so we can provide the right help. You will put the member’s safety at the forefront of your conversation and use empathy to ensure our members feel understood and reassured.  

This is a hybrid working role - both at home... More Detail