Field Service Coordinator

Updated: June 13, 2024 06:53 AM GMT

nGeneration

Tipton

nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.

The ideal candidate should have previous experience working in an administrative role.

Scheduling or first-line helpdesk analyst experience is desirable but not essential.

A successful Field Service co-ordinator will have various prerequisite skills that typically include:
• Experience working with software such as google maps, word, outlook and excel
• Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner.
• Have organisational abilities along with experience of working in a pressurised environment.
• Ability to quickly resolve any scheduling and... More Detail