Customer Service Advisor

Updated: June 13, 2024 06:44 AM GMT

Verto People

Northampton

Customer Service Executive / Customer Service Advisor/ Account Manager

Commutable to Northampton

Up to £27,699

A market-leading business is looking for a Customer Service Executive to give front-line phone and email help to a portfolio of clients while comprehending their unique needs and delivering high-quality customer support.

Package

£24,000 - 27,699 depending on experience

Bonus scheme

Birthday leave

50/50 hybrid after probation (6 months)

Holiday

Pension

Customer Service Executive / Customer Service Advisor / Account Manager Responsibilities

To be able to operate a frontline telephone/e-mail support.

Use the client's and the in-house hosted ticketing system to provide updates on client queries within the agreed-upon SLA.

Actively support operational change while effectively minimising production and service disruption.

Work with the Accounts Department and the Warehouse to resolve any issues that may prevent an order from being shipped.

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