Customer Experience Lead

CAE

Oude Meer

About This Role

Customer Experience Lead

Job Summary:

Are you fascinated with pilot training and how CAE’s training devices are used to make air travel safer? Do you thrive in a dynamic, fast-paced environment? Are you interested to know more about our customers? As a Customer Experience Lead, you will have the opportunity to be at the fore front of executing CAE’s vision to be the training partner of choice, to build long lasting relationships with our customers. We are looking for relationship builders, brand champions and candidates ready to take on their customers’ needs and represent them within the organization.

Your challenges
• Drive customer loyalty by developing and securing long-term relationships with decision-makers in your account portfolio.
• Develop and drive action plans to build an amazing customer experience for those decision makers.
• Proactively escalate to get issue resolution on behalf your customers.
• Be responsible and accountable for internal... More Detail

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