Technical Customer Support Advisor

Updated: June 12, 2024 02:04 AM GMT

Think Specialist Recruitment

Radlett

Think Specialist Recruitment are delighted to be working with a fantastic company based within the Radlett area. This market leader in their field have an exciting opportunity for the right candidate to join their team. This position would suit someone who has worked within a customer service environment, this position will be assisting with technical faults so some interest in the technical world will be helpful. This is working within a team of 10 people, this person will need to be a strong team player, as well as happy to commute to the office.

Hours - Monday - Friday - 37.5 hours a week

This working pattern varies between:

08:00 - 16:30

9:00 - 17:30

10:00 - 18:30

Some of the duties will include:

Answering the calls and accurately logging all contact onto the system

Progressing cases until resolution, making sure the customer is always kept up to date

Logging all bugs, requirements and issues

Escalating customer cases to the Manager where necessary

Liaising with... More Detail