Senior Customer Service Representative

Updated: June 11, 2024 11:12 PM GMT

National Bank of Canada

Québec City, QC

As a Senior Customer Service Representative on our Épargne Placements Québec team in Quebec City, you will answer questions from clients about savings products and our website.

You will use your active listening skills to provide our clients with a positive experience over the phone.

Your compensation

The salary starts at $22.09/hour with two salary increases projected in the first year.

Your role
• Take calls from clients
• Promote our savings products and services (such as savings accounts, RRSPs or TFSAs)
• Apply security measures by validating their identity
• Promote our web applications and help our clients use them

The call centre is open Monday to Friday between 8:00 a.m. and 5:00 p.m. We offer a full-time work schedule of 37.5 hours per week. Our offices are located a few minutes away from the Place D’Youville terminal.

Your team

Our team pf 35 people values everyone’s passions and bold ideas. We work together to help our clients and colleagues achieve their goals. We... More Detail