Customer Support Specialist

ContentStudio.io

Rawalpindi

ContentStudio is a leading content marketing and social media management platform designed to empower businesses with effective tools for content creation, curation, and distribution. We are seeking a dedicated Customer Support Specialist to join our team and ensure our users receive exceptional support and assistance.

Responsibilities
• Respond promptly and courteously to customer inquiries via email, live chat, and social media channels.
• Assist customers with technical issues, product usage questions, and billing inquiries.
• Troubleshoot and resolve customer problems efficiently, escalating complex issues when necessary.
• Educate users on ContentStudio features, functionalities, and best practices to optimize their experience.
• Document customer interactions and resolutions accurately in our CRM system.
• Collaborate with cross-functional teams to advocate for customer needs and contribute to product enhancements.
• Gather and relay customer feedback to drive continuous... More Detail

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