Service Delivery Manager in Airdrie, AB

Updated: June 10, 2024 05:53 PM GMT

Transdev Canada

Airdrie, AB

Transdev Canada is hiring a Service Delivery Manager for our Airdrie location!

Your role

Role

As the Service Delivery Manager, you'll oversee all daily operations and service delivery for Airdrie Transit Service, under the management of the General Manager. Your role will include :
• Establishing and maintaining a reputation for safe, reliable, and client-centered service;
• Coordinate and monitor all aspects of safety and training including coordinating and delivering a portion of the training program, and conducting accident and incident investigations;
• Investigating and responding to customer comments, complaints, and Airdrie Transit notifications;
• Handling driver and vehicle assignments, payroll, and scheduling for Transit Systems;
• Administering operator check-in, Fit-for-Duty assessments, and vehicle allocation;
• Coordinating on-road responses to potential service disruptions;
• Acting as the designated contact person in the absence of the General Manager;
• Monitoring... More Detail