Duty Manager

Updated: June 10, 2024 02:53 PM GMT

Kempinski Hotels

Jakarta

Duty Manager

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: Indonesia - Jakarta

Description
Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests

Key Responsibilities
• Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
• Support and assist all Front Office sections.
• Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
• Check all billing instructions and guest credit for accuracy. Follow up and resolve
• related issues.
• Promotes in house sales and facilities to maximize hotel revenues.
• Understand and carries out duties in line with Hotel Emergency Procedures.
• Inspects guestrooms on a daily basis.
•... More Detail