IT Support Engineer Apprentice

Updated: June 09, 2024 04:51 PM GMT

Certum Limited

Rutherglen, Glasgow

You will work within a hybrid role and gain exposure to different elements of the company, from being field based and working within the Helpdesk support team. This will mean that you will require a full UK driving license. In this role you will be learning and growing your IT knowledge and experience rapidly in conjunction with the IT apprenticeship course work. If you have a highly driven attitude this will kick start your IT career!, + Providing technical support for incoming queries relating to software, hardware and networking remotely and on-site
+ Recording all communication and undertaking in our ticketing system, making sure all of your tickets are fully up to date with relevant notes
+ Updating our centralised documentation platform to reflect any changes to customers networks or services
+ Answering customer phone calls and logging support tickets into our helpdesk platform
+ Responding to all tickets and incidents within the agreed SLAs
+ Picking up and managing your own... More Detail