Customer Service Advisor

Updated: June 09, 2024 04:42 PM GMT

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Wakefield

Premier Work Support are recruiting for a Customer Service Advisor for one of our long standing prestigious Clients based just outside of Horley, Surrey. This is a permanent role and the ideal candidate would have experience working in a Customer Service/Customer Sales environment. You should have an excellent telephone manner along with strong verbal and written communication skills. Managing in-bound calls and working in a team of 3, you will be identifying and assessing customer's needs to achieve satisfaction. Resolving product or service problems by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. Then following up to ensure resolution and trace back to the original source internally and liaise with the correct department. You will also assist with placement of orders, refunds, or exchanges and help generate sales leads and pass to relevant... More Detail

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