Housing Options Officer

Updated: June 09, 2024 04:10 PM GMT

Vivid Resourcing Ltd

Basingstoke

1. Offer advice and guidance and advocacy on all aspects of customer's housing,
advice and support options through personal interviews, telephone calls and
correspondence
2. Undertake Duty Housing Advice Officer duties for more complex queries
3. Manage caseloads and undertake negotiations, case management and creative
problem solving in order to achieve sustainable housing outcomes for customers.
4. Offering in depth debt advice and benefits/welfare support, advice and advocacy
and liaising with relevant statutory, private and voluntary agencies, (including joint
risk assessments where appropriate.)
5. Maintain an up to date awareness and understanding, developing to senior
practitioner level, of technical housing and homelessness and relevant, welfare,
benefits and family law legislation
6. Using the principles of trauma informed care to frame all customer facing
interventions
7. Liaising with partners to better manage transitions between services where there is
a high risk of... More Detail