Manager Customer Service

Updated: June 09, 2024 01:34 PM GMT

National Bank of Canada

Oakville, ON

As a Customer Service Manager, you'll be responsible
for supporting and helping transaction service employees make a positive impact
in people’s lives while also enabling your team to grow professionally. You'll
play a leadership role by helping the Branch Manager make sure your branch
functions smoothly and by listening to and coaching your employees day-to-day.

Your role

·
Guide
and coach the team of representatives in identifying clients' financial needs

·
Make
sure the team promotes the Bank's products and services and refers clients to
the right resource

·
Support
your team of representatives in achieving their objectives. Guide them and
provide advice on work methods and service/business. development techniques
after setting and following up on performance objectives and business
development referrals

·
See
that the branch's operational activities are carried out efficiently

·
Build
loyalty by maintaining close relationship with clients and offering them
quality... More Detail