Knowledge Manager

Updated: June 08, 2024 02:58 PM GMT

Лаборатория Касперского

Moscow

The Internal Knowledge Manager will be primarily responsible for developing techniques and procedures to organize, locate, and provide access to essential knowledge and expertise for addressing specific business tasks within the global B2B Customer Support team. This role also aims to benefit other teams and departments. Additionally, the manager will be tasked with creating and maintaining governance and standards across various systems and workflows.

The ideal candidate will excel in a dynamic, fast-paced environment and have experience leading content and information architecture strategies across an organization. As an Internal Knowledge Manager, you will define the content and knowledge management strategy and lead the content architecture efforts. Your focus will be on developing, auditing, and maintaining high-quality content for employees.

You will work with key stakeholders across the department and company to maintain consistency on a global scale and align the content... More Detail