Customer Service Officer

Updated: June 08, 2024 12:03 PM GMT

Seven Resourcing

Woking

Sanctuary Personnel

is looking for a competent Customer Service Officer to join our team in Surrey.
As an Customer Service officer, you will play a key role un taking the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
The rate of pay for this role is £16.70 P/H
Responsibilities
- Recommend improvements and support implementation to systems, processes and procedures, ensuring best practice is shared across the team.
- Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. May authorise transactions where appropriate.
- Provide comprehensive support to a group of senior staff, ensuring confidentiality, effectively organising internal and external activities/events to support the delivery of efficient services.
- Maintain a... More Detail