Consumer Engagement Services Advisor

Nestle

Linda-a-Velha

Position Snapshot

Location: Linda-a-Velha, Portugal

Company: Nestlé Business Service Lisbon

Full-time Remote

8-hour rotative shifts between 7am and 5 pm from Monday to Friday

Position Summary

A Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure.

A Day in the life of...
• Respond to customer queries phone and written channels in a timely and accurate way
• Identify customer needs and help customers use specific features
• Report product malfunctions,
• Encoding internal databases with information about consumers' requests
• Share feature requests and effective workarounds with relevant stakeholders
• Inform customers about new features, functionalities and campaigns, if any
• Follow up with customers to ensure their issues are resolved
• Gather consumers... More Detail

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