Representative, Part Time Bilingual Customer Care

Unity World Headquarters

Unity, SK

Position Summary: Offer exceptional customer service by providing inbound callers with expert product guidance and create a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence. Bilingual customer care representative will be required to communicate verbal and written in English and Spanish, or a language designated when hired.

Essential Job Functions
• Maintain status to accept telephone and electronic constituent orders and requests. Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.
• Able to be active and available to pray with callers at a minimum of 85% of scheduled ACD (Automotive call distribution) hours during a scheduled time.
• Input customer requests into database. Research and review billing, product, or shipping questions. Follow-up with constituent, as necessary in both... More Detail

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