Implementation Specialist

VetStrategy

Vaughan, ON

The Role

Reporting to the Manager, National Platform Support and Conversions, the Implementation Specialist’s main purpose is to:
• Oversee IT Implementations to practices throughout Canada from initial practice contact through to post implementation review
• Ensure all processes relating to the implementation are followed correctly and to set deadlines, having full awareness of the status of each process, escalating any issues where necessary
• Ensure any changes landed within our practices are done so empathetically, and expectations are set at the earliest opportunity
• Collaborate with peers to continually feedback and improve the roll out processes

Responsibilities
• Main and first point of contact for the practice throughout the implementation process
• Liaison between the practice and other internal departments and third party suppliers
• Reporting any potential issues to the Lead Implementation Manager
• Post implementation review and feedback
• Ensure pre migration tasks... More Detail

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