Tier 1 Tech Support TN

Updated: June 03, 2024 08:16 PM GMT

Simera

Tunis

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Summary :

As a Tier 1 Technical Support, you will be the first point of contact for customers seeking technical assistance and support.

You will play a critical role in resolving technical issues, troubleshooting problems, and providing timely and effective solutions to ensure customer satisfaction.

Your expertise in diagnosing and resolving common technical issues will contribute to maintaining high levels of customer service and support.

Key Responsibilities
• Respond to customer inquiries via phone, email, and chat
• Troubleshoot and diagnose technical issues related to hardware, software, and networking
• Provide solutions to customer issues and follow up to ensure resolution
• Escalate complex issues to... More Detail