Ecommerce Executive

Updated: June 03, 2024 07:32 PM GMT

Trademor

Sialkot

The main responsibilities of a Service Executive are:
• Customer Satisfaction And Growth
• Help onboard clients onto Alibaba.com as sellers and provide a - z consulting services
• Meet specific KPIs relating to client performance
• Actively work to satisfy client requirements, manage expectations, and engage in constructive goal-setting with the client
• Ensure client needs are wholly met to the point where the clients become advocates for Trademor’s reputation as an excellent service partner
• Meet client retention goals at the end of service and achieve targeted renewal goals
• Identify and capitalize on upselling opportunities provided by each client
• Manage escalations as they arise and promptly resolve any account health risks
• Provide necessary feedback on points of improvement within the internal organizational structure and processes More Detail