Business Service and Provisioning Executive

Updated: June 03, 2024 04:33 PM GMT

Daisy Communications

Birmingham

Company Description

Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there's always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: £22,308 rising to £23,000 following probation
Location: Birmingham
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30 (37.5 hours)

Key Responsibilities:
• Incoming Customer Service Call / ticket Handling within service level agreements.
• Complete account changes such as but not restricted to Account Holders Name, billing Address, Barring Roaming, Spend Caps, process New Connections and upgrades (EE, O2 & Voda) maintain and update network portals.
• Highlighting Non-Conformance.
• Customer Repair / Returns Management.
• Delivery Updates To awaiting... More Detail