Real Time Analyst

Updated: June 01, 2024 07:56 AM GMT

Thomson Reuters

Hyderabad, Telangana

Do you love to solve problems and find better ways of getting things done? Do you love asking ‘why’ about pretty much everything? And does it make you happy when things are perfectly aligned and standardized? Can you pick the small pieces to create a big picture? Do you have the tendency to look into the end-to-end issue rather than just focusing on an incident? If so, then this role might be for you.

About the Role:
• Manage real-time monitoring via available tools and workforce management techniques to
• make intra-day adjustments to maximize resource efficiency and achieve service level
• performance goals and business objectives.
• Perform continual analysis of current performance (noting recent historical trends) and
• conduct real-time re-forecasting to make necessary adjustments in staffing plans.
• Check attendance line regularly and notify leadership of exceptions.
• Evaluate intra-day performance reports to determine staffing needs before approving time-off
• or scheduling... More Detail