Customer Service Advisor

Updated: June 01, 2024 07:24 AM GMT

Page Personnel

Lewes

• Free parking|Hybrid

About Our Client

Our client is a leader in the manufacturing sector and searching for a customer service advisor to join their team. They are known for their commitment to quality and innovation, offering a diverse range of products to their clients and customers.

Job Description

Responsibilities for a customer service advisor
• Efficiently handle customer queries and complaints, providing appropriate solutions and alternatives
• Maintain a positive customer relationship by providing excellent customer service
• Work collaboratively with team members to meet or exceed team goals
• Document and update customer records based on interactions
• Follow communication procedures, guidelines, and policies
• Identify and assess customer's needs to provide satisfaction
• Manage large amounts of incoming calls
• Report and escalate unresolved issues to the management team

The Successful Applicant

A Successful Customer Service Advisor Should Have
• Proven customer... More Detail