Customer Services Specialist, Wetlab Lead

Updated: May 31, 2024 08:10 PM GMT

SOPHiA GENETICS

Rolle

We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To help us achieve our ambitious mission, we are now searching for a Customer Services Specialist, Wetlab Lead, to join our team in Rolle.

As our Customer Services Specialist, Wetlab Lead you will be responsible for managing customer cases, guiding customers to success with the workflows, analyzing client data, and creating /updating support documentation. You will work closely with the bioinformatics services, wet lab teams and level 3 IT resources to train and share knowledge to improve the resolution rate and time of client support cases.

The value you add:
• Assist customers with troubleshooting and resolving issues related to NGS... More Detail