Relationship Manager (Team Leader)

Initiate International

Lusaka

A global, multicultural entertainment company dedicated to providing top-notch services to a leading sports betting brand with a significant presence in the Premier League and other top-tier leagues worldwide is looking for a Relationship Manager (Team Leader) to join their team in Lusaka, Zambia. The Relationship Manager (Team Manager) will focus on establishing long-term relationships with high-end players to maximize value and retention within this segment. The role involves maintaining, developing, and enhancing high-value retention, activity rates, and revenue through personalized communication and targeted interventions. Key responsibilities include client support, outbound calls, organizing events and roadshows, gifting, updating player information, direct interactions, executing offers, managing customer value, and acquiring new high-value customers.

The ideal candidate will analyze their country’s VIP customer lifecycle, user experiences, and key touchpoints. They will adapt... More Detail

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