Change Management Leader

Citizens Bank, N.A.

Pittsburgh, PA (+1 other)

Description

Citizens is searching for a dynamic and experienced Change Management Leader focused on enhancing front-line colleague readiness and business partner transparency. Leading our Operational Readiness team, you will play a pivotal role in ensuring seamless colleague and customer experiences supporting new products, processes, and digital capabilities while leveraging data to drive insights and opportunities. This position demands a proactive, communicative, and customer-centric people leader who will be instrumental in evolving change management activities while supporting ongoing organizational success. By closely working with the team, you will improve existing methodologies, drive initiative distribution and support team evaluation of operational readiness needs. This leader will proactively define and ensure measurement systems are in place to validate success, informing training content, communications, workforce impacts, risk mitigation, KPI impacts and status... More Detail

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