Sr. Manager- Quality & Training (BPO)

Updated: May 31, 2024 03:05 AM GMT

Zigsaw

Jamshedpur, Jharkhand

exp req : 7 year+

budget : 10 LPA

Job Description:

Role & responsibilities

● Develop and implement quality assurance standards, processes, and controls to meet

organizational objectives.

● Conduct regular quality audits and analyze results to identify areas for improvement.

● Monitor calls, emails, and other customer interactions to ensure adherence to company

policies and quality standards.

● Provide feedback and coaching to employees based on quality performance.

● Create and maintain quality documentation and reports.

● Utilize quality control (QC) tools such as control charts, cause-and-effect diagrams,

flowcharts, check sheets, histograms, Pareto charts, and scatter diagrams to analyze and

improve processes.

● Design, develop, and deliver comprehensive training programs for new hires and ongoing

employee development.

● Conduct training needs analysis to identify areas requiring improvement.

● Use various training methods, including workshops, e-learning, and... More Detail