Resident liaison officer

Updated: May 31, 2024 02:48 AM GMT

Build Recruitment

Wembley

We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, Brent/Wembley (NW2/HA0).You will be a vital link between the site team, residents, and clients. You will be working on planned social housing refurbishment projects.

Key Responsibilities:

Booking appointments and managing schedules.

Handling resident complaints and issues with professionalism and efficiency.

Maintaining property records and conducting validation and customer satisfaction surveys.

Facilitating communication between all stakeholders for a seamless project experience.

Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements:

Previous experience as a Resident Liaison Officer (RLO) is desirable. 6-12 months +

Customer service experience is key

Exceptional communication skills and ability to work collaboratively.

IT proficiency and adaptability to on-site... More Detail