Senior Support Manager

SOCOE

Kuching, Sarawak

We are seeking a dynamic and experienced Senior Support Manager to join our team at SOCOE. This role offers an exciting opportunity to establish and lead multiple support teams, which includes hotline support, web support, and front-facing customer support. The ideal candidate will have a passion for customer success, a positive attitude, drive, exceptional technical skills, and a proven track record of leadership in a support environment.

Responsible :
• Establish and lead support teams, providing mentorship, guidance, and technical expertise.
• Oversee all aspects of hotline support, web support, and front-facing customer support operations.
• Collaborate with cross-functional teams, including Engineering and Product Management, to ensure timely resolution of customer issues.
• Develop and implement support processes and procedures to improve efficiency and customer satisfaction.
• Act as a subject matter expert on our products/services, providing technical assistance and training... More Detail

Apply Now

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