Cardif - L1 Specialist - IT Service Delivery Dept.

BNP Paribas Cardif

Shibuya City, Tokyo

Hiring Manager:

Head of Service Delivery Department

Job Title:

L1 Specialist

Job Level:

Non managerial position

Department:

IT Service Delivery

Report Line:

L1 Manager
Position Purpose

Assist the L1 Manager in the daily operations of the L1 Team.

Coordinating and managing all relevant stakeholders, including the support desk team and other teams that are involved in service desk operations.

l Assisting the manager in organizing, planning and implementing strategy

l Continually improve the ticketing and knowledge management systems in order to provide users with the best support.

l Work closely with management to provide meaningful metrics on request trends, user’s satisfaction, and opportunities for improvement.

l Direct involvement in incidents or problems irrespective of priority that cause service impact

l Collaboration and Escalation to 3rd party vendors and Global Team within BNP Group

l Assist the L1 Manager in administrative task and procurement related... More Detail

Apply Now

Similar Jobs

Companies Hiring in Shibuya City, Tokyo

BNP Paribas

Uber

Intetics

Adecco

Bjak

Poppins Active Learning International School (PALIS)

Lawson

パーソルキャリア

One Coin English

東京都　IT関連

Jameson Legal

EF Education First

Amazon Japan G.K.

Kenvue

Jobs Japan

Ten Group

パーソルキャリア

ヤーマン株式会社

Johnson Controls International

Pixelogic Media Partners, LLC