CX Design Intern

Philips

Amsterdam

Job Title
CX Design Intern

Job Description

CX Design Intern

Your role:

As a CX Design Intern at Philips, you will have the opportunity to work in a dynamic and international environment, becoming an integral part of the team. This supportive team of experienced designers will provide an environment for you to learn and grow both your hard and soft skills.

- You will be responsible for supporting the Customer Experience team in several cx initiatives and workstreams.

- You will participate in design research activities to help identify customer needs and pain points and help develop customer experience design strategies.

- You will create design assets such as storyboards, concept sketches, mockups, and presentation to support design initiatives.

- You will support the development of personas, customer journey maps, service blueprints, and touchpoint guidelines.

- You will collaborate with cross-functional teams including sales, program management, marketing and... More Detail

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