Service Coordinator

Updated: May 25, 2024 02:15 AM GMT

React Recruitment Ltd

Rochester

Our client is seeking a skilled Service Coordinator to manage the diary for engineers.

Salary: £23,000 to £27,000 pa

Hours: 8am to 5pm, half hour break

Location: Strood - company will move to Hoo in near future

Benefits: 23 days leave + BH, rises with service, pension, LA

JOB PURPOSE:
• To provide a point of contact for customers and engineers.
• To coordinate Service Engineers on a daily basis.
• To raise new jobs, close and process chargeable invoices and close down nonchargeable internal jobs to the correct cost centre.

PERSON SPECIFICATION:
• PC Literate
• Good telephone manner
• Strong interpersonal, organisation, motivational and communication skills.

CORE ACTIVITIES:
• Take incoming calls from customers and action as necessary.
• Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
• Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and... More Detail