Customer Service Trainer

Updated: May 25, 2024 02:11 AM GMT

Trinity Resource Solutions

Marlow

You will be responsible for the delivery of Industry Leading customer service training, refresher training and onboarding new starters induction programmes with customer service teams. Refresh and reposition current training manuals for the best learning capabilities.

Main Responsibilities:

Design, deliver, and facilitate a range of learning programs and initiatives, including onboarding programmes, technical skills training, soft skills development, leadership/coaching programmes and compliance training. Utilise a variety of learning methodologies and technologies to ensure effective delivery.

Work collaboratively with business stakeholders and colleagues to develop a learning strategy and role-based competency framework, primarily for the B2C Customer Services team.

Design, develop and implement a customer service department on-boarding framework, ensuring employees are seamlessly integrated into the Company and acquire the required skills, knowledge, and behaviour to be... More Detail