Contact Centre Advisor

Updated: May 25, 2024 01:56 AM GMT

National Grid Electricity Distribution

Castle Donington, Derby

Job Introduction

Applications are invited for Temporary and Permanent Contact Centre Advisors within the Contact Centre based at Castle Donington.

As one of our Contact Centre Advisors working shifts, you will play a key role in representing the Company positively at all times by handling all telephone calls (inbound & outbound), in a professional, courteous and empathetic manner. These roles will be on a temporary basis for a period of up to 12 months (subject to review).

The permanent roles available are within our Priority Services Register (PSR) team, these roles are focused on speaking with elderly, vulnerable and bereaved customers.

There is an opportunity for hybrid working in this role but can only be considered once your initial training is complete and subject to business need.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.

Main Responsibilities
• Responding to... More Detail