Customer Services Consultant

Updated: March 02, 2024 04:13 PM GMT

Full-time Job in Levin, Manawatu-Wanganui

OxfordFinance

Levin, New Zealand

Oxford Finance is part of the Turners Automotive Group. We provide flexible financial solutions for individuals and small to medium business customers that are easy to understand and simple to put in place.

We are currently seeking an experienced Customer Services professional to join our great team in Levin!

In this role, you will be the first point of contact for all inbound calls, assisting customers with their queries or re-directing to other departments if required.

Key duties will include:
• Receiving & handling inbound calls within agreed service levels;
• Processing customer queries, ie/ statement/contract requests, change of ownership, updating customer details, direct debit changes etc;
• Processing settlement quotes;
• Assisting with insurance related enquiries & following up on unpaid premiums and/or cancellations;
• Management of all incoming mail and monitoring of general email inboxes.

This opportunity will suit someone who has previous customer services experience... More Detail