Dispatcher/ Customer Service Representative

Manpower

Hagersville, ON

Position: Customer Service/ Dispatcher
Pay: $20.00 or above per hour (Negotiable based on experience)
Location: Moncton, NB
Employment type: Permanent full time

Overview:
We are seeking a dedicated and dynamic Customer Service Representative to join our client team in Moncton New Brunswick. The ideal candidate will ensure the efficient and effective movement of freight while providing superior service to our customers.

Essential Duties and Responsibilities:
• Collaborate with all departments, terminals, and customers to eliminate barriers in equipment and freight movement.
• Ensure accurate reporting of performance volumes and forecasting; verify that scorecards are current and accurate.
• Schedule and manage pick-up and delivery appointments.
• Perform data entry tasks.
• Update customer portals regularly.
• Identify and proactively address customer needs, inquiries, and concerns.
• Strive to improve or enhance the customer experience.

Essential Competencies:
• Excellent time... More Detail

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