IT Applications Support Specialist (S4 EWM)

Updated: May 23, 2024 05:52 PM GMT

Legend Biotech EU

Ghent

Role Overview

This individual will be responsible for handling day-to-day IT activities as part of the SAP S4 Global template implementation to support the cGMP Clinical and Commercial Cell Therapy Manufacturing facilities in Ghent, Belgium. The individual will provide SAP support related activities across different SAP modules, primarily within SAP EWM modules as well as integrations with external MES and eLIMS systems.

Liaise with Legend SAP Development team and 3rd parties on issue resolution as required.

Major Responsibilities
• Works as the first point of contact with the user community, service delivery of SAP S4 application support, and operations. 1st, 2nd and (potentially) 3rd Level Support.
• Assesses/analyses S4 issues and determines support/problem resolution where applicable.
• Monitors and provides follow up instruction on outstanding issues in a timely fashion.
• Ensure major incident communication to management and internal customers.
• Appropriately escalate issues... More Detail