Assistant Manager Guest Relations
Updated: May 23, 2024 05:18 PM GMT
Hilton
Panaji, GoaA Guest Relations Assistant Manager supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.
What will I be doing?
As Guest Relations Assistant Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Assist Guest Relations Manager with the daily operations of the department
• Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
• Manage special room assignments and suite occupancies
• Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
• Ensure all VIP room standards are met and amenities are in place before arrival
• Manage the Guest Relations Desk... More Detail
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